
This is a story about using too much social media at work, even at a high tech company can backlash. In this instance, there is a smart, technically savvy HR person in his twenties working for and supervising others in the department twice his age. He usually delivered desired results, when asked and he was a fast worker ended up having time on his hands. He also had a nine to five mentality. Instead of seeking out more to do, he would generally spend a lot of time “chatting” on-line with friends. Our office was in an open environment and other people had, from a distance, view of his desktop and it got to a point where other people were complaining about the amount of time he spent chatting. After frank discussions regarding expectations and what work related relevant communications could / should be accomplised using social media channels, the employee was asked not to use social media for work related conversations with employees. [He had claimed the chatting was with employees regarding benefits, payroll and other work related matters]. This caused the company to think about what role social media has within the organization and determined that it was up to the manager to decide if using social media at work would be allowed, depending on job function. In this person’s case, it did not make sense as there was no company record of the conversation, like there would be if communicating by email. And there appeared to be the abuse of time. Not surprising he did not respect the decision and ended up finding another job. During the employee’s last two weeks, his email was being monitored to ensure a smooth transition. He did not know this. And had been asked not to use social media channels, so he was sending very deflamatory emails to others inside the company as well as outside the company about his self importance, how everything was going to fall apart if he left and how stupid his boss and co workers were. He was asked to leave and not work out the rest of his notice period. Once gone, it became even more evident how much time this “smart” technically savvy individual spent chatting using both social media and email. His true workload was absorbed by others in the office without missing a beat.
The moral of the story? Companies need to address the use of social media just like personal phone calls and people who tend to chat a lot with co-workers.
